Media Releases

Tube Etiquette: 10 Tips For Riding The London Underground

Jun 27, 2011

TUBE ETIQUETTE: 10 TIPS FOR RIDING THE LONDON UNDERGROUND

FLIGHT Centre has attempted to unravel one of the world’s great travel mysteries – the tactics tourists should adopt or avoid on London’s Underground.
While seasoned public transport users will be aware of the dangers of crossing the safety lines, drinking alcohol or leaving luggage unattended, policies governing the more social aspects of travelling Underground are less clear cut.

With thousands of tourists taking off to London now for the peak summer holiday season, Flight Centre has drawn on the knowledge of its well travelled consultants in both Australia and the UK to compile ten unofficial tips of tube etiquette.

1) Keeping right and giving way

When it comes to the Underground and navigating the escalators leading to or from the platform, the “keep right” rule applies.

If you’re not in a hurry, move to the right and leave the left side free for overtakers.

When it’s time to board, entering a packed Tube carriage is similar to entering a roundabout – chaos ensues if you don’t give way.

Basically, you have right of way when you’re getting off, ahead of the people who are getting on.

In addition to giving way, Tube “boarders” should stand to the side of the doors to allow Tube “disembarkers” to make a swift exit.

2) Space invading

Let’s face it, in a packed peak-hour carriage there isn’t much personal space.

Be aware of the lack of arm room and make the necessary adjustments.

Newspapers and maps should be folded, while wild hand gestures and actions should be avoided – remember, it’s always funny until someone loses an eye.

Resist the temptation to read over a neighbour’s shoulder or help him or her with a crossword.

And chances are you will need to reach for the hand rail at some point during your journey this summer, so deodorant must be worn at all times.

3) Should or shouldn’t I give up my seat?

Ladies, don’t expect men to automatically give up their seats for you because it rarely happens.

While there is a school of thought that says “don’t offer your seat to anyone because they’ll think there’s something wrong with you, you’re patronising them or you’re simply creepy” there are some exceptions to the guard your seat at all costs philosophy.

As is the case on most modes of public transport, these may include vacating seats for mothers travelling with babies, pregnant women, elderly passengers or those with disabilities.

4) Quiet please and no eye-contact

While the surrounds are a little different to Wimbledon’s Centre Court, a similar “quiet please” rule is in play on the Underground.

Your fellow passengers won’t take kindly to loud music, mobile phones, a Mexican wave or even an animated conversation.

Rather than developing personal relationships underground, tube passengers are advised to adopt the same tactics to those who are confronted by bears in the wilds of North America – be aware of what’s going on around you but don’t make direct eye contact.

5) Backpacks and babies

You might think your back is the obvious place to keep your backpack when travelling.

Wrong.

Tube etiquette dictates that backpacks must be removed and stowed at your feet.

With your backpack in its normal travel position, you’re odds on to wipe out a fellow Underground commuter if you make any sudden movement.

When travelling with babies or young children, you might want to plan your journey in advance to ensure you’re not “tubing” at the busiest and most crowded times. The period between 10.30am and 4pm is generally quieter and more child friendly.

6) The sardine rule – there’s not always room for one more

Unless you’re trying to enter the Guinness Book of Records, don’t try to squeeze into an overcrowded carriage at all costs.

When tubes are at their busiest, services tend to be fairly regular, so simply wait for the next train.

7) Break free from the masses to find a seat

When you’re waiting for the next service, try moving to the ends of the platform to avoid the longest queues.

Commuters tend to converge near the main arrival points at the platform, leaving prime Tube real estate vacant near the front and rear.

8) He who hesitates …probably creates a human traffic jam

Everyone’s in a hurry to get in or out of the tube station.

When you’re heading for the gates, have your ticket or pass ready and then move well away from the entrance or exit before stopping.

If you hesitate at the gates or slow traffic movement, you will quickly create a commuter traffic jam.

9) Hunger pangs?

Once again, it’s a confined space so wait until you reach “open air” before cracking open that tuna or smoked oyster can in your backpack.

10) Preparation is the key

While not all related to Tube etiquette, certain tactics can be adopted Underground to make your trip easier.

Firstly, size does matter – at least it does when it comes to finding the best place to stand in a packed carriage.

While not a hard and fast rule, shorter people should congregate around the easier-to-reach central pole. This leaves the harder-to-reach ceiling rails for taller commuters.

Secondly, seasoned Tube travellers say it’s best to always carry a mini-guide so you can find an alternative route if authorities close the line you are travelling on.

Thirdly, consider buying an Oyster card if you’re travelling for three or more days in the city. The cards can be cheaper than daily travelcards and, in some cases, can be used for travel to the airport.

ENDS

Human Service Still Important As In-Flight Innovations Take Off

Jun 9, 2011

Human Service Still Important As In-Flight Innovations Take Off

DUBLIN-based low cost carrier Ryanair stole headlines last year when it announced it was replacing some of its cabin crew with inflight vending machines.

While the Ryainair plan, which promised to deliver vended drinks, snacks, ice-cream, condoms and smokeless cigarettes, was an April Fools’ Day hoax, recent developments suggest the prank may have provided some kind of glimpse into future air travel.

Changes are in the air in the aviation world, as low cost and new age carriers strive for a competitive edge and compete for marketshare with established rivals that made their names as full service airlines.

Seemingly, all areas of traditional air travel are under review, from in-sky services to the humble airport check-in process.

Flight Centre Limited executive general manager – marketing Colin Bowman said while recent innovations had delivered great benefits, in some instances the human interactions valued by many customers were being lost or scaled back.

“The airport check-in process is a classic example,” Mr Bowman said.

“The emphasis is now very much on do-it-yourself.

“You check yourself in at a kiosk, tag your own bag, take it to a bag drop area and then find your way to security, immigration and your departure gate

“In some instances, it will now cost you extra if you choose to do what you always did – check-in at the airport.

“This may have decreased queues at airport check-in counters, but at the same time it has created an envirtonment that can be a little confusing for people who don’t travel regularly. Who do you ask for help if you’re unsure where to go or what to do in a packed airport terminal?

“It may also have contributed to the bottlenecks that you now find at other areas, particularly security. If you have travelled through LAX (Los Angeles International Airport) you will know what I mean.

“Clearly, a balance is needed between technological advances and important human elements.”

While Ryanair-style inflight vending machines are unlikely to replace cabin crew in Australia any time soon,  the country’s Civil Aviation Safety Authority is reportedly considering relaxing in-flight regulations that relate to crew to passenger ratios on domestic flights.

Under the current legislation, which has been in place for 1960, airlines are generally required to fly with one crew member for every 36 passengers.

Australia’s airlines want a 1-50 ratio, which they say will bring the country into line with other nations’ policies.

ENDS

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